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User Manual

Inventory Management

​​This is where you are able to see all rate, restriction, and availability information of all your properties, rooms, and rate plans.

Inventory Management Overview

We use the standard hierarchy of:

  • Room Types: This is the type of room you are selling (Example: Double Room, Family Room)
  • Room Rates: A room rate is a combo of the Room Type and Rate Plan (Example: Double / Best Available Rate)
  • Channel Rates: A channel rate is when a room rate is mapped to a channel, you will be able to see here what is sent to that channel.

How to Navigate the Inventory Grid


Navigation – You can navigate in 2 ways:

  1. Use the date picker and select a date
  2. Use the arrows to go to the next date range.

Inventory Shortcodes:

We have lots of shortcodes on the calendar:


  • RATE – This is the Rate/Price
  • MSA – Minimum Stay Arrival
  • AVL – Availability (How many rooms/units left)
  • SS – Stop Sell Restriction
  • MXS – Maximum Stay Restriction
  • CTA – Closed to Arrival
  • CTD – Closed to Departure

Special Ones:

  • COB – Count of bookings made on that room rate
  • AVO – Availability Offset
  • MAL – Maximum Availability
  • MSL – Maximum Sell
  • AVL – Availability of room rate

Update the Table

To change anything on the grid you just need to click on it or click and drag for a date range.

Changing a rate for 3 days
Changing a rate for 3 days

After you click on the grid you will see a popup like this:

After you click on the inventory grid
After you click on the inventory grid

Now you can check the dates are correct and enter the new value.

Once you have updated the grid you can save or reset changes.

Bulk Update

This is the method you need for bulk changes, you can do multiple date ranges and days of the week.

Bulk Update Screen
Bulk Update Screen
  • Affected Dates: You can update with 1 date range or add multiple
  • Restrictions: Here you can choose what you want to update, you can update multiple things at the same time.
  • Affected Rooms: You can search the table for any text, the table will show only what matches the search.Select the rooms and rates you wish to updatePress Save to finish.
Example of a bulk update
Example of a bulk update

Bookings Management

This page will show all your bookings from the selected property or all properties.

View Booking

Click on view to view the booking, a sidebar will load to show you the booking details.

Booking Details


ตัวอย่าง Booking Details
ตัวอย่าง Booking Details
  • Status – This is the booking status, it will be one of three options: New, Modified, Cancelled.
  • Source / OTA – This is the channel name
  • Channel – This is the custom name of the channel, you can change this by editing the channel title.
  • Reservation ID: This is the Channel Manager ID for the booking
  • OTA Reservation ID: This is the OTA ID for the booking
  • Booked at: The date it was booked
  • Property: The property the booking is for
  • RUID: This is the internal code for if there is any support required (This might be removed later as it is for admins)
check-in details section
Check-in details section

customer details
Customer details

We provide the customer details for the booking, this part depends on how much the OTA will share with Channel Manager.

The details of the booking
The details of the booking

This room breakdown screen with show you all the details of each room in the booking.

  • Price Breakdown – It will show the price for each day booked, if there was a promotion applied it will show here also
  • Guests – The guest name will be shown here
  • Occupancy – The occupancy for the room
  • Meal Plan – Meal plan booked
  • Smoking – Smoking preference
  • Policies – The policy that was active when booking was created
  • Cancellation policy – We show the details from of the cancellation policy and penalty.
Credit Card Details
Credit Card Details
  • Card Type – The type of card for the booking: Visa, Mastercard, Amex
  • Card Number – We show PCI friendly version of the card number
  • Expiration Date – Date card will expire
  • Cardholder Name – Name of cardholder
  • CVV / CVC – This will let you know if it was provided or not with the booking
  • Is Virtual – If the card is a virtual card or not
  • Notes – Any notes from the guest or the OTA
  • Booking Expenses – This is the total amount for the booking



You can see the prior version of the booking here, also you can see the time of each revision.

Availability Modifiers

Connect.ace has some special settings that can affect the availability of rate plans.

Max Sell

This setting will close the rate plan for sale when you hit a certain number of bookings.

Example: You set to 1 booking for the rate plan. Once one booking happens on this rate plan it will put a stop sell on the channel and close it for sale.

Typical Use Case:

  • You want to limit sales on an expensive sales channel with a high commission
  • You have a special offer rate and only want a maximum amount of bookings from it per day

Max Availability

This setting will limit the availability of the rate plan

Example: If you have 10 rooms and set Max Availability to 5 then the channel will only see 5 rooms available even if you have 10 total.

If one room is booked and now 9 total is left the channel will still get an update to show 5. It will work like this until the total available is less than the max available rooms and then it will work as normal.

Typical Use Cases:

  • Limit rooms available so you don’t get large group bookings
  • Limit rooms available so rooms look more scarce on the channel

Availability Offset

This setting just applies a negative amount to the availability, you don’t need to enter a negative sign.

If you set “2” to the offset and you have 10 double rooms total then you will have 10 – 2 = 8 rooms to sell.

Once you have 2 rooms left you end up with 0 rooms left (2 – 2 = 0)

Use Case:

  • Stop giving availability to some high commission channels when only a few rooms left
  • Give last room availability to selected channels or own website
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